How do I contact my seller?
How do I contact my seller — quick answer with steps and helpful context for Javern users.
Updated 31 July 2026
Overview
You can message the store directly through the order chat once they've accepted your order. The chat opens automatically at that point, with an order summary already posted so you're both on the same page.
Open the chat
- Open the Javern App or Javern and sign in.
- Go to your profile and tap "My Orders".
- Open the order — if the store has accepted it, tap the chat icon at the top.
- Send a message. You can send text or attach an image.
When chat is available
- Available: as soon as the store accepts your order, and while it's being processed, shipped, or delivered.
- Not available yet: before the store accepts (status is "Awaiting Vendors Approval") — you'll need to wait, or reach out to support with your order ID if it's urgent.
What to message a store about
- Asking for a shipping ETA or courier update.
- Sharing a landmark or delivery instruction.
- Nominating someone else to receive the parcel.
- Reporting a problem with what you received.
If the store isn't responding
Give it a bit of time — stores don't always reply instantly. If you've messaged and haven't heard back after a while, contact our support team with your order ID and we'll follow up.
Still need help?
If this didn't fully answer your question, contact our support team and we'll follow up.
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