How do I mark an order as delivered?
How do I mark an order as delivered — quick answer with steps and helpful context for Javern users.
Overview
When your courier confirms the parcel has been delivered, move the order to "Order Completed" in your dashboard. Buyers can also tap "Confirm Delivery" on their side, which closes the order out from both directions.
Mark it delivered
- Open the Javern Vendor app.
- Tap "Orders" and open the order — it should be in "Out for Delivery".
- Tap "Mark as Delivered" (or the equivalent completion action on the order).
The order status changes to "Order Completed" and the buyer is notified.
When to mark it delivered
- The courier confirmed delivery to the buyer.
- The buyer messaged you saying the parcel arrived.
- The buyer already tapped "Confirm Delivery" — you can complete the order on your side too.
Don't mark an order delivered based on the parcel just being handed off. Wait for actual delivery confirmation.
If there's a dispute
If the buyer says the parcel didn't arrive, don't mark it delivered. Talk to the buyer in the order chat, check with your courier, and gather proof of delivery. See What if the buyer doesn't respond? and How do I handle returns?.
Still need help?
If this didn't fully answer your question, contact our support team and we'll follow up.