How do I set up my profile?

Overview

Your seller profile is the personal side of your account — name, email, phone, address, and username. Keep it up to date so buyers, couriers, and Paystack can reach you.

Update your profile

1. Open the Javern Vendor app and sign in.
2. Go to your profile.
3. Tap "Edit Profile" and update:
   • Name
   • Email
   • Phone number
   • Username (3–30 characters, letters/numbers/underscore — 30-day cooldown after each change)
   • Address (street, city, state, country, postal code)
4. Save.

What each field is used for

• Name — appears on your seller account and helps match your BVN.
• Email — where we send order alerts, payout notifications, and account emails.
• Phone number — used for account recovery and, in some cases, buyer coordination.
• Username — your handle across Javern.
• Address — used for your account records and shows up in the store address if you set one.

Related

• How do I choose a store name?
• How do I verify my BVN?
• How do I verify my identity?

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.