What if I miss delivery?

Overview

If nobody is around when the courier arrives, they'll usually try again or hold the parcel. Because each store handles its own delivery, exactly what happens depends on the store and the courier they use — the best move is to message the store as soon as you can.

What to do if you missed it

1. Open the order in "My Orders" and check the current status.
2. Use the chat to let the store know you missed delivery and ask what happens next — a redelivery, a pickup point, or a specific time you'll be available.
3. Share a new phone number or landmark if that helps.

To avoid missing it again

• Let the store know a good delivery window in the order chat.
• Nominate someone else to receive the parcel — see Can someone else receive my package?.
• Update your phone number if the one on the order is out of date — see Can I change my phone number after ordering?.

If the parcel gets returned to the store

If the courier can't deliver after a few tries, the parcel usually goes back to the store. Talk to the store about resending it — they may charge for a second delivery attempt, or refund you if you'd rather cancel.

Still need help?

If this didn't fully answer your question, contact our support team and we'll follow up.