Can I cancel after shipping?
Can I cancel after shipping — quick answer with steps and helpful context for Javern users.
Updated 31 July 2026
Overview
Once your order has shipped, you can't cancel it — the parcel is already on the way. Your best options are to wait for it to arrive and start a return, or talk to the store directly.
What to do instead
- Talk to the store. Open your order chat and let the store know. Depending on where the parcel is, they may be able to help — see How do I contact my seller?.
- Refuse the delivery. If you're there when it arrives, you can decline to accept it and ask for it to be returned to the store.
- Return it after delivery. Once the order is marked delivered, you can start a return through the app — see How do I request a refund?.
Why cancellation isn't possible after shipping
Once the store has handed the parcel to a courier, the order status is "Shipped" or "Out for Delivery". At that point the goods are already in transit and the store no longer has the option to reverse the order — the return process takes over.
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